Trainee Support Desk Executive

Department :
Reporting to:
Location:
Travel %:

Customer Support

Manager Support

Bangalore

25%

Job Code:
Job Type:
Supervisory Role:
Client Facing Role:

CSIN_SUP_01

Permanent

No

Yes

Job Purpose :

The purpose of this role includes interact with clients to understand their concern in the Product, clarify their doubts, identify issues, escalate issues to internal team for resolution, test the fixes, share RCA to client to close the raised tickets. Service Desk Executive liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of fixes or clarifications raised by them.

Responsibilities :

  • Sending Acknowledgement mail to client.
  • Attending non-technical issues like report issues, Operation level issues.
  • Follow up escalated issue and closing timely.
  • Retesting of fixed bug.
  • Daily Health Check – All URLs are working, services are running.
  • Daily Process Check – Time taken for CoB, EoD, SoD Process.
  • Learn all Products within 3 Months.
  • Prepare documents for Module Demo.

Skills and Competencies :

  • Accountancy Skills.
  • Microfinance / Banking Knowledge.
  • Customer Management.
  • Spread sheet operations and functions.
  • Presentation Tool.
  • Documentation Skills.
  • Strong verbal and written communication Skills.

Educational Qualifications :

  • B.Com. / BBA / B.Sc Computer Science / BCA.

Professional Certification :

N/A

Required Experience :

0-2 YEARS

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