The Botswana Savings Bank is a savings bank based in Botswana with the head office in Gaborone and a second branch in Francistown. The bank offers National Savings Certificates (NSC), recurring deposits, savings accounts and loans. All the loans use check off systems where loan deductions and deposit payments done by the employer is deducted directly from the salary and the collective amount is sent to the bank as remittances. The main target of the bank is the low income citizens, mainly from the rural areas, where banking facilities through the diverse post offices located countrywide. The bank has over 110 post offices as outlets to provide services to their customers in remote areas. The main business operation of the post office banks include opening of accounts, cash deposits and withdrawals and access to loan facilities.
The bank was originally using several systems to process different business operations and had one system to manage general ledger, another for customer maintenance and transactions. This posed a challenge in the reconciliation of records and reporting.
With parallel systems running, BSB encountered several challenges:
- Cashier transaction was updated on a different system therefore reconciliation of transactions was difficult.
- Some account transactions had to be extracted for reporting which took some time and therefore the reporting was not up to date eg for ACCPAC.
- Update of work to the main system for reconciliation took long hours.
- Loan management and scheduling were not possible, therefore loans were maintained as overdrafts.
Craft Silicon provides Bankers Realm, core banking solution, to BSB, which assisted the bank inn managing the banking operations as well as introducing loan management and scheduling for their customers which was initially not possible. The solution was deployed and all the operations of the bank were centralized and three branches were later opened that catered for post office transactions which were initially posted as inter-branch transactions to the main branch. Bankers Realm core banking solution provided a BR Gateway module that enabled uploading check off transactions from government and other employers repayments. This allowed more than 2000 transactions to be uploaded to the system which was initially not possible.