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Case Study – Ujjivan Small Finance Bank

Craft Silicon enables a digital transformation at Ujjivan

Ujjivan Financial Services Ltd, a reputed small finance bank in India, boasts of wide penetration levels, serving more than 52 Lakh customers in 24 States and union territories with 575 Branches in 244 Districts supporting around USD 1.5+ Billion of Loan Portfolio.

Craft Silicon has been Ujjivan’s reliable technology partner throughout the growth journey.

0
Branches
0 +Lac
Customers
0 +Billion
Loan Portfolio

Delivered a framework of APIs to integrate with 3rd party systems as per requirements quickly A landmark project that was completed in just 109 days: BR core banking solution went live across 351 branches with all transactions migrating to the new platform at one go!

Requirement

  • Ujjivan began MFI business in 2005, and was looking for a technology partner who could support their business requirements.
  • The journey began with 5 branches, they had business plans to extend services across India, seeking a tech partner capable of meeting their rapid expansion plan was of paramount importance.
  • As a part of the transition to Small Finance Bank, seamless integration with core banking system was a necessity.
  • Glow, mobile based solution for loan processing enabled faster loan processing, with the best turnaround time.
  • Integration with core banking system to open savings account for microfinance customers.
  • True Cell, mobile based collection system for repayment collection with real time monitoring helped in better cash management.
  • Seamless provisioning of loan origination system for both Group Loans & Individual Loans.
  • Integration with their CBS, financial ERP and various other banking systems.

Products used

BR Analytics – Predictive & Dashboarding

BR Analytics - Predictive & Dashboarding

GLOW – Group Loan Organisation Workflow

GLOW - Group Loan Organisation Workflow

TruCell – Field Operations

TruCell - Field Operations

BR Core Banking Solution

BR Core Banking Solution

key achievements

Centralisation of critical control functions

Promotion of Straight Through Processing

End to end automation of all transactions with seamless integration

Improved underwriting quality

Increased efficiency of cash management

Increase in productivity of field staff

Improved customer service and enhanced engagement levels

key takeaway

In every organisation, change is inevitable. Today, after the core banking implementation, Ujjivan regards Craft Silicon as its trusted, long-term tech partner in growth.

Testimonial

It is one of the custom made solution designed to manage the unique model of Microfinance, which supports a high volume of transactions. It also provides cutting edge mobility solution and works seamlessly on tablet based solution making Doorstep banking a reality to the underserved and unserved segment of customers.

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Rajat Singh

Business Head MicroBanking & Rural Banking, Ujjivan Financial Services Ltd

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Ujjivan Small Finance Bank