In today’s dynamic global marketplace, there is an explosive growth of customer interaction touchpoints. As customers become increasingly sophisticated with technology, they prefer to interact with the banks in multiple ways. Omnichannel solution is a Virtual Bank Solution that offers seamless and consistent interaction between customers and their financial institutions across multiple channels, thereby helping the bank to retain their customers.
To meet the needs of bank’s customer, Craft Silicon has developed a Virtual Bank Solution that offers the services of a bank with the convenience of today’s smart devices.
This omni-channel solution runs via an Enterprise Server Bus (ESB) that is integrated to a Core Banking system. This integration provides a gateway to an application that can be run on a range of smart devices such as mobile phones, tablets, laptops/PCs, smart watches and even smart TVs. The ESB also aggregates the services provided by third party providers such as Mobile Network Operators (MNO), Utility providers, Social platforms and range of different merchants, giving an institution’s customers access to a range of value added services.
Craft Silicon aims at providing full services & capabilities along with the experience of a bank branch with the added convenience of remote usage & digital channels.