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Craft Silicon brings digital transformation enhancing productivity & profitablity

Safaricom Sacco is a Savings and Credit Co-operative Society, which was formed in 2001 to provide members with the opportunity to access loans to develop and improve their economic and social status.

The SACCO’s main role is to empower its members through provision of diversified products and services and has seen a significant growth with an asset base of 6.6Bn.

The SACCO is currently regulated by Sacco Society Regulatory Authority (SASRA)

Requirement

  • Robust Core Banking System
  • Automated HR operations & Payroll processing
  • Paperless payment processing for vendors & electronic document management
  • Interactive Internet Banking for full self service
  • White label Mobile Banking with loans-on-phone

deliver customer service, integrity, reliability & innovations

Craft Silicon’s range of solutions supported the digital transformation for the SACCO at a critical time. Reconciliations, receipting and interbank transfers are among the operations that the system has automated. The system also provides a wide range of merchants for bill payments.

Products used

BR Core Banking Solution

BR Core Banking Solution

Bankers Realm SACCO Solution

Bankers Realm SACCO Solution

Mobile Banking Solution – ELMA

Mobile Banking Solution - ELMA

eVoucher Solution

eVoucher Solution

key achievements

Bankers Realm has built staff confidence and improved how monies are being managed

Service delivery to members improved with innovative technologies like mobile money and USSD

Using intelligent solutions, SACCO has bridged the gap between the office and SACCO’s members

Using Bankers Realm to manage finances more effectively

Significant reduction in customer complaints on account management

key takeaway

Safaricom SACCO is now 24/7 banking as a result of the channels given by Craft Silicon which is a first for all SACCOs and shall revolutionise how SACCOs and other small MFIs do their business.

Testimonial

We have been able to adopt the anywhere anytime banking because of the channels solution powered by Craft Silicon. With this transformation, we have enabled our customer from any part of the globe to interact with the SACCO that is now digitally equipped to provide the required service. I can comfortably mention that this is the first-of-its-kind digital transformation for all SACCOs and it is a thing that I see is going to revolutionise on how SACCOs and other small microfinances do their business.

-

Kelvin Ebole

ICT & Business Innovations Manager

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Safaricom Sacco LTD