MFIs mainly cater to the low-income customer groups that have limited familiarity with technology. MFIs can deliver superior service by adopting easy-to-use technology to empower the customer with handy information related to borrowing, instalment due dates and loan status.
Customer App offers an innovative and user-friendly interface, suited for MFI customer profiles. Some of its core features are:
- Convenient access to loan portfolio
- Instant alerts on loan status
- Enhanced language settings
While the market is overwhelmed with technology solutions, there are very few customized for MFI end borrowers, coming from the economically backward segments. CustomerApp breaks all information barriers and allows customers to access complete loan portfolio information at one go.
- New / Repeat loan requests
- Loan application status
- OTP based registrations
- Digital payments
- Multi-lingual options
With Customer App, the customer is truly in the spotlight
Simple OTP based registration process
Prompt loan processing and disbursal
Updated information for better decision making