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Customer App – Borrower Engagement

Industry -

MFIs mainly cater to the low-income customer groups that have limited familiarity with technology. MFIs can deliver superior service by adopting easy-to-use technology to empower the customer with handy information related to borrowing, instalment due dates and loan status.

Customer App offers an innovative and user-friendly interface, suited for MFI customer profiles. Some of its core features are:

  • Convenient access to loan portfolio
  • Instant alerts on loan status
  • Enhanced language settings

key features

While the market is overwhelmed with technology solutions, there are very few customized for MFI end borrowers, coming from the economically backward segments. CustomerApp breaks all information barriers and allows customers to access complete loan portfolio information at one go.

  • New / Repeat loan requests
  • Loan application status
  • OTP based registrations
  • Digital payments
  • Multi-lingual options
Device mobile
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key benefits

With Customer App, the customer is truly in the spotlight

Simple OTP based registration process

Prompt loan processing and disbursal

Updated information for better decision making

clients

We are extremely happy with Craft Silicon as we get value for the amount we pay. The turnaround time and delivery is very prompt.
- SV Raja Vaidyanathan
MD

Asirvad Microfinance Ltd.
Case Study

Asirvad chose Bankers Realm (BR), a comprehensive technology platform to boost the loan portfolio size & red flag loan delinquencies.

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clientele

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