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Craft Silicon enhances digital adoption by Jamii Bora’s customers

Jamii Bora Bank, one of Kenya’s fastest-growing banks, boasts of a dedicated customer base of over 360,000, with 26 fully operational branches. In March 2010, it transformed into a full-fledged commercial bank with a sizeable asset base.

Craft Silicon stands firmly behind Jamii Bora Bank to achieve its growth objectives.

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Years
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operational branches
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Customer Base

Requirement

The objective was to:

  • Ensure proper validation/authentication mechanisms are in place for straight through processing
  • Process transactions, open accounts and apply loans without visiting the branch
  • Verify customer data quickly before opening accounts
  • Eliminate errors caused by manual entry of transaction-posting by the bank staff
  • Use different devices to access customer account information

Embracing cutting edge technology for safe banking

Winning features of Omnichannel Banking

  • Works on multiple smart devices such as mobile phones, tablets, laptops/PCs, smartwatches and smart TVs
  • Digital platform will allow access to a variety of alternate channels such as Mobile Banking (App/USSD), Banking on Terminals, Digital Banking, POS etc
  • KYC for new customers completed by accessing information from immigration and credit rating bureaus
  • Bank Administrative Portal to manage bank user profiles, customer account activities, audit trials, push promotional alerts to customers

Products used

Omnichannel Banking

Omnichannel Banking

key achievements

Customers are able to process transactions, open accounts and apply loans, without the bank’s intervention

Customer data verification real-time since they have connected to Immigration

Customers enter and verify their data, hence no errors in entry by the bank

Improved customer experience and convenience when accessing Banking services since digital banking is accessible on all Internet enabled devices

key takeaway

Improved customer experience and convenience when accessing Banking services since digital banking is accessible on all Internet enabled devices.

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The download link to the Product Sheet is sent to your inbox.

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The download link to the Product Sheet is sent to your inbox.

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The download link to the Product Sheet is sent to your inbox.

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The download link to the Product Sheet is sent to your inbox.

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The download link to the Product Sheet is sent to your inbox.

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The download link to the Product Sheet is sent to your inbox.

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Jamii Bora Bank